Refund policy
Returns Policy
At Red Wave Healing Therapy, we strive to provide you with the highest quality products. If you are not satisfied with your purchase, we want to help.
Eligibility for Refunds:
- If your item arrives damaged, broken, or not as described, please contact us on the day of arrival to initiate a refund.
- We do not offer refunds for change of mind or if you are unable to use the product.
To Qualify for a Refund:
- Contact us on the day of delivery.
- The item must be returned in its original condition, unworn or unused, and in its original packaging.
- A receipt or proof of purchase is required for all returns.
- Refunds are only available for items that are defective or damaged upon arrival.
Return Process:
- Before returning an item, please email us atredwavehealingtherapy.com.au
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days, minus any shipping costs incurred by us.
Late or Missing Refunds:
- If you haven’t received your refund, please check your bank account.
- Contact your credit card company; it may take some time for the refund to be officially posted.
- If you’ve completed these steps and still haven’t received your refund, please reach out to us via the contact form.
Sale Items:
- Sale items can be exchanged within 7 days of receipt if they are damaged.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email redwavehealingtherapy.com.au
Shipping Costs:
- You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Business Details: ABN: 69635919471
Thank you for shopping with Us!
